A tall stainless steel built-in freezer column stands flush in white kitchen cabinetry in a US home, its door open on lit glass shelves and pull-out bins of frozen food.

Bertazzoni
Freezer Repair

Bertazzoni freezers looked at in the home, with the door seal and the temperature it actually holds checked first.

(844) 456-4651

Mon–Sat, 8am–8pm

  • 1 freezer types
  • 6 problems we see
  • 4 error codes

Book a visit

Three short steps, about a minute.

or call (844) 456-4651

Bertazzoni freezers,
specifically.

Bertazzoni's standalone freezers are built-in freezer columns in 18, 24 and 30 inch widths across its Professional, Master and Heritage series, some with an ice maker. The larger columns use a touch display that spells out its messages in words, from Power Failure!! to a condenser cleaning reminder.

The Bertazzoni lineup

The Bertazzoni
lineup.

Bertazzoni builds 1 of the 4 freezer types this site covers. Which one decides how the visit is planned.

All freezer types

What is particular
to Bertazzoni.

The /23 columns (REF18FCIP, REF24FCIP, REF30FCIP, panel-ready or stainless) use the touch display with named messages; the REF18FCBIP and REF24FCBIP columns have a simpler panel. The model decides which manual and message list apply.

An outage report on the display

After a long power cut the column restarts on its own, shows the warmest temperature reached and keeps the Alarm button blinking so you can see it again. That record is the fastest way to decide what food to keep.

Frost-free with automatic defrost

Bertazzoni describes its 24 inch column as frost free, with a variable-speed compressor and automated defrosting of the evaporator. Heavy frost therefore points us toward the door seal or the defrost system.

A condenser reminder you switch on

The display can ask for condenser cleaning every 6 months, but the reminder is disabled from the factory. Many columns we see have never had the condenser behind the toe kick cleaned.

Demo Mode that looks normal

In Demo Mode the lights work and temperatures appear on the display, yet no cooling takes place. A new column that stays warm is checked for it first.

Parts

Parts are ordered through Bertazzoni's US support by model and serial number. Display and control parts for the column freezers are not common stock items and may add time to the repair.

Repair or replace

Bertazzoni columns are panel-matched to their kitchens, so we repair controls, fans, defrost parts and hinges rather than replace the column. A sealed-system failure on an older column is the case where replacing is worth pricing out.

Book your Bertazzoni visit

Not a
Bertazzoni?

Bertazzoni is one of 28 freezer makes on this site. The other 27 each have a page of their own.

All 28 brands
A parent and a child packing summer berries into bags beside an open upright freezer in a tidy garage
For the heart of your home.

Questions about
Bertazzoni freezers.

What does Power Failure!! mean on a Bertazzoni freezer column?
Power was off for a long time. The column restarts by itself and shows the warmest temperature reached; press Alarm to see it again.
Why won't my new Bertazzoni column get cold even though the display works?
It may be in Demo Mode, where lights and temperatures show but no cooling happens. If it is not, book a diagnostic visit.
How often should the condenser on a Bertazzoni freezer column be cleaned?
The column can remind you every 6 months once the reminder is switched on in the maintenance settings.
What should I do when my Bertazzoni column shows Error Code?
Show the number with the Alarm button, write it down and book a visit. Bertazzoni does not publish the meanings.

Back to your everyday

Book your Bertazzoni visit.

Have the freezer's model number ready — on Bertazzoni it decides which parts come on the first visit.

(844) 456-4651 Schedule a repair