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The back wall of an upright freezer with its cover off, the coil behind it buried in a thick white block of frost and a defrost heater visible along the bottom edge.

Perlick TEY: extra low coil temperature, defrost the unit

TEY is the G5 code for extra low evaporator temperature, a step beyond TEL.

(844) 456-4651

Mon–Sat, 8am–8pm

  • Defrost system
  • Freezer defrost system repair
  • Source: Perlick

Book a visit

Three short steps, about a minute.

or call (844) 456-4651

What TEY
actually means.

TEY is the G5 code for extra low evaporator temperature, a step beyond TEL. Perlick’s first step is a manual defrost, with service if the alarm comes back within a week.

Perlick freezer display

What to do when TEY shows on the freezer

Kind of codeDefrost system

A frost-free freezer warms its coil for a few minutes several times a day to melt the frost, and the control noticed that this did not happen or took too long. A heater that burned open, a defrost thermostat or a timer that stuck, or a drain frozen shut lets frost wrap the coil until air cannot pass. Chest freezers without automatic defrost do not show these codes; their frost comes off by hand.

Usually leads toFreezer defrost system repair

Repairing the heater, the defrost thermostat or sensor and the timer or board that keep ice off the hidden coil in a frost-free upright, column or undercounter freezer.

Shows up asFreezer Error Code

A freezer error code appears on the display: letters and digits, a flashing temperature, or a warning symbol, sometimes with an alarm and sometimes with the freezer still running.

MakePerlick

Perlick freezers repaired in place, whether the trouble is soft food, a stubborn alarm or frost on the walls.

SourcePerlick G5 User Installation & Operation Manual, Form Z3023 (linked from the G5 Luxe 24-inch freezer drawers page)

Perlick G5 undercounter models with the touch display, including the G5 Luxe 24-inch freezer drawers (URS24E61). The code appears in Alarm History, which keeps the last ten alarms with date and time.

Before you book,
in this order.

Each step comes from Perlick's own guidance for TEY on its freezers. Follow it to the end: the last card says whether this is a visit.

01

Run a manual defrost from the display.

02

After it finishes, check that the door and drawers seal and the vents are clear.

03

Book a visit if TEY returns within a week.

Still there?

It usually turns into freezer defrost system repair. Book with the code and the model number.

What not to do

TEY is not the cabinet being too cold; that is T1L. It also does not mean the probe has failed, which would show as PEF.

What you may
notice with it.

The freezer problems TEY tends to arrive with. Answer these at the freezer before anyone is booked.

All problems

Before you call

Freezer Error Code

All 7 causes, cheapest first

It also comes with

The glowing control panel on the front of a stainless undercounter freezer drawer in a home bar, a blurred, unreadable code beside a flashing warning light, an owner's manual lying open with out-of-focus pages on the counter above. Problem

Freezer Error Code

7 causes, cheapest first

Where TEY usually leads

Freezer defrost system repair.

Defrost heater, defrost thermostat or timer · low to moderate.
Book a visit What the job involves

Perlick
freezers.

Perlick freezers repaired in place, whether the trouble is soft food, a stubborn alarm or frost on the walls.

Perlick freezer repair

More Perlick codes

T1HT1LDO1DO2PWRP1FPEFTELTCHFEFUIX

Defrost system on other makes

Fisher & Paykel F2Marvel EdSub-Zero 21
All 8 codes of this kind
Two stainless undercounter freezer drawers built into a US home bar island, the top drawer pulled out to show frost-free bins of ice cream pints and frozen fruit bags. Perlick builds this

Undercounter freezer

A 15- to 24-inch freezer or a pair of freezer drawers built in under a counter, in a kitchen island, a home bar, a basement or a pool house, venting from the front.

In Perlick's own words

TEY Extra Low Evaporator Temperature Run a manual defrost for unit.
Perlick G5 User Installation & Operation Manual, Form Z3023 (linked from the G5 Luxe 24-inch freezer drawers page)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Perlick G5 undercounter models with the touch display, including the G5 Luxe 24-inch freezer drawers (URS24E61). The code appears in Alarm History, which keeps the last ten alarms with date and time.

Perlick TEY freezer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A parent and a child packing summer berries into bags beside an open upright freezer in a tidy garage
For the heart of your home.

Questions
about TEY.

Can I clear TEY myself?
Run a manual defrost from the display. If it comes back, it needs a visit.
Will a manual defrost always clear Perlick TEY?
It clears ice that has built on the coil. If something keeps making the coil too cold, such as a door leak or an airflow or sensing problem, TEY comes back.
Is it safe to run a defrost with food in the Perlick drawers?
Yes, the manual defrost is designed to run with the unit in use. Keep the drawers closed while it runs.
Why did TEY appear after the drawer was left open?
Moist air from the room freezes onto the coil, and a heavily iced coil reads cold. A defrost and a good seal usually fix it.

Back to your everyday

Still showing TEY?

Book with the code or the alarm pattern written exactly as the freezer shows it, the full model number, and whether the food is still frozen hard — when there is a code, that is where the diagnosis starts.

Schedule a repair Call (844) 456-4651
(844) 456-4651 Schedule a repair