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The back wall of an upright freezer with its cover off, the coil behind it buried in a thick white block of frost and a defrost heater visible along the bottom edge.

Perlick TEL: the evaporator coil is colder than it should be

TEL is the G5 alarm for low evaporator temperature.

(844) 456-4651

Mon–Sat, 8am–8pm

  • Defrost system
  • Freezer defrost system repair
  • Source: Perlick

Book a visit

Three short steps, about a minute.

or call (844) 456-4651

What TEL
actually means.

TEL is the G5 alarm for low evaporator temperature. Perlick’s steps are to run a defrost, make sure the door shuts and the gasket seals, and check that food is not blocking the evaporator fan or the louvered inlets.

Perlick freezer display

What to do when TEL shows on the freezer

Kind of codeDefrost system

A frost-free freezer warms its coil for a few minutes several times a day to melt the frost, and the control noticed that this did not happen or took too long. A heater that burned open, a defrost thermostat or a timer that stuck, or a drain frozen shut lets frost wrap the coil until air cannot pass. Chest freezers without automatic defrost do not show these codes; their frost comes off by hand.

Usually leads toFreezer defrost system repair

Repairing the heater, the defrost thermostat or sensor and the timer or board that keep ice off the hidden coil in a frost-free upright, column or undercounter freezer.

Shows up asFreezer Error Code

A freezer error code appears on the display: letters and digits, a flashing temperature, or a warning symbol, sometimes with an alarm and sometimes with the freezer still running.

MakePerlick

Perlick freezers repaired in place, whether the trouble is soft food, a stubborn alarm or frost on the walls.

SourcePerlick G5 User Installation & Operation Manual, Form Z3023 (linked from the G5 Luxe 24-inch freezer drawers page)

Perlick G5 undercounter models with the touch display, including the G5 Luxe 24-inch freezer drawers (URS24E61). The code appears in Alarm History, which keeps the last ten alarms with date and time.

Before you book,
in this order.

Each step comes from Perlick's own guidance for TEL on its freezers. Follow it to the end: the last card says whether this is a visit.

01

Start a defrost cycle from the display.

02

Move packages away from the evaporator fan and the louvered inlets so air can circulate.

03

Check that the door or drawers close fully, and book a visit if TEL repeats within a week.

Still there?

It usually turns into freezer defrost system repair. Book with the code and the model number.

What not to do

TEL is not a cabinet temperature alarm; the food may be at the right temperature. The more severe version is TEY, extra low evaporator temperature.

What you may
notice with it.

The freezer problems TEL tends to arrive with. Answer these at the freezer before anyone is booked.

All problems

Before you call

Freezer Error Code

All 7 causes, cheapest first

It also comes with

The glowing control panel on the front of a stainless undercounter freezer drawer in a home bar, a blurred, unreadable code beside a flashing warning light, an owner's manual lying open with out-of-focus pages on the counter above. Problem

Freezer Error Code

7 causes, cheapest first

Where TEL usually leads

Freezer defrost system repair.

Defrost heater, defrost thermostat or timer · low to moderate.
Book a visit What the job involves

Perlick
freezers.

Perlick freezers repaired in place, whether the trouble is soft food, a stubborn alarm or frost on the walls.

Perlick freezer repair

More Perlick codes

T1HT1LDO1DO2PWRP1FPEFTEYTCHFEFUIX

Defrost system on other makes

Fisher & Paykel F2Marvel EdSub-Zero 21
All 8 codes of this kind
Two stainless undercounter freezer drawers built into a US home bar island, the top drawer pulled out to show frost-free bins of ice cream pints and frozen fruit bags. Perlick builds this

Undercounter freezer

A 15- to 24-inch freezer or a pair of freezer drawers built in under a counter, in a kitchen island, a home bar, a basement or a pool house, venting from the front.

In Perlick's own words

TEL Low Evaporator Temperature Activate a defrost cycle.
Perlick G5 User Installation & Operation Manual, Form Z3023 (linked from the G5 Luxe 24-inch freezer drawers page) Perlick G5 User Installation & Operation Manual, Form Z3023 (linked from the G5 Luxe 24-inch freezer drawers page)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Perlick G5 undercounter models with the touch display, including the G5 Luxe 24-inch freezer drawers (URS24E61). The code appears in Alarm History, which keeps the last ten alarms with date and time.

Perlick TEL freezer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A parent and a child packing summer berries into bags beside an open upright freezer in a tidy garage
For the heart of your home.

Questions
about TEL.

Can I clear TEL myself?
Start a defrost cycle from the display. If it comes back, it needs a visit.
How can stacked food cause TEL on a Perlick?
Packages pressed against the fan or inlets starve the coil of air, so it runs colder and frosts faster. Leave a gap in front of the vents.
Does TEL mean my Perlick is low on refrigerant?
Perlick does not say so. Its steps focus on defrost, the door seal and airflow; a technician checks the sealed system only if those are fine.
What is the difference between TEL and TEY on Perlick?
Both concern a cold evaporator. TEY is the extra low version, and Perlick asks for a manual defrost first in both cases.

Back to your everyday

Still showing TEL?

Book with the code or the alarm pattern written exactly as the freezer shows it, the full model number, and whether the food is still frozen hard — when there is a code, that is where the diagnosis starts.

Schedule a repair Call (844) 456-4651
(844) 456-4651 Schedule a repair