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The inside back wall of an empty upright freezer with its cover panel removed, a small sensor clipped beside the frosted coil and its thin wire leading to a plug.

U-Line E5 in the error log: the cabinet sensor is shorted

E5 records a short on thermistor 1, the zone sensor for the freezer compartment.

(844) 456-4651

Mon–Sat, 8am–8pm

  • Temperature sensors
  • Freezer thermostat and temperature control repair
  • Source: U-Line

Book a visit

Three short steps, about a minute.

or call (844) 456-4651

What E5
actually means.

E5 records a short on thermistor 1, the zone sensor for the freezer compartment. A shorted sensor usually reads as a temperature the cabinet is not really at, so cooling can run too long or too little. U-Line keeps it in the error log, read in service mode; only the door code is shown on the display during normal use.

U-Line freezer display

What to do when E5 shows on the freezer

Kind of codeTemperature sensors

The control lost its reading of how cold the cabinet, the coil or the air around the freezer is, because a thermistor reports nonsense or its wire came loose. Without that number the control either runs the compressor without stopping or lets the cabinet drift warm. A sensor packed in frost and a connector loosened by a move are checked before the sensor itself is replaced.

Usually leads toFreezer thermostat and temperature control repair

Repairing the dial thermostat or the sensor and control that decide when a freezer cools, so it stops running without end or quitting too early.

Shows up asFreezer Error Code

A freezer error code appears on the display: letters and digits, a flashing temperature, or a warning symbol, sometimes with an alarm and sometimes with the freezer still running.

MakeU-Line

U-Line freezers repaired where they are installed, from a warm drawer to an alarm that keeps going off.

SourceU-Line User Guide & Service Manual, UHFZ124 24-inch convertible freezer (u-line.com PDF)

HFZ124 (indoor) and OFZ124 (outdoor) 24-inch convertible freezers with the touch control. U-Line keeps it in the error log, read in service mode; only the door code is shown on the display during normal use.

Before you book,
in this order.

Each step comes from U-Line's own guidance for E5 on its freezers. Follow it to the end: the last card says whether this is a visit.

01

Compare the display reading with a thermometer placed in the freezer for an hour.

02

If food is getting too hard or too soft, move the most perishable items to another freezer.

03

Book a visit and mention E5, since the sensor and its wiring need testing.

Still there?

It usually turns into freezer thermostat and temperature control repair. Book with the code and the model number.

What not to do

E5 is not the open-circuit version of the same sensor; that is E1. It also has nothing to do with the door, which shows as dr on the display.

What you may
notice with it.

The freezer problems E5 tends to arrive with. Answer these at the freezer before anyone is booked.

All problems

Before you call

Freezer Error Code

All 7 causes, cheapest first

It also comes with

The glowing control panel on the front of a stainless undercounter freezer drawer in a home bar, a blurred, unreadable code beside a flashing warning light, an owner's manual lying open with out-of-focus pages on the counter above. Problem

Freezer Error Code

7 causes, cheapest first

Where E5 usually leads

Freezer thermostat and temperature control repair.

Thermostat, temperature sensor or garage kit · low to moderate.
Book a visit What the job involves

U-Line
freezers.

U-Line freezers repaired where they are installed, from a warm drawer to an alarm that keeps going off.

U-Line freezer repair

More U-Line codes

drSHEHE1E2E6

Temperature sensors on other makes

Fisher & Paykel F3Frigidaire E2Marvel ELPerlick P1FSub-Zero EC07Viking oPn
All 10 codes of this kind
Two stainless undercounter freezer drawers built into a US home bar island, the top drawer pulled out to show frost-free bins of ice cream pints and frozen fruit bags. U-Line builds this

Undercounter freezer

A 15- to 24-inch freezer or a pair of freezer drawers built in under a counter, in a kitchen island, a home bar, a basement or a pool house, venting from the front.

In U-Line's own words

E5: Thermistor 1 shorted.
U-Line User Guide & Service Manual, UHFZ124 24-inch convertible freezer (u-line.com PDF) U-Line User Guide & Service Manual, UOFZ124 24-inch outdoor convertible freezer (u-line.com PDF)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. HFZ124 (indoor) and OFZ124 (outdoor) 24-inch convertible freezers with the touch control. U-Line keeps it in the error log, read in service mode; only the door code is shown on the display during normal use.

U-Line E5 freezer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A parent and a child packing summer berries into bags beside an open upright freezer in a tidy garage
For the heart of your home.

Questions
about E5.

Can I clear E5 myself?
Compare the display reading with a thermometer placed in the freezer for an hour. If it comes back, it needs a visit.
What is the difference between E1 and E5 on a U-Line?
Both concern the compartment sensor. E1 means its circuit is open, and E5 means it is shorted.
Could a pinched wire cause E5 on my U-Line freezer?
Yes. A short can come from the sensor itself or from damaged wiring along its path, which is why the technician checks both.
Does the outdoor U-Line OFZ124 use the same E5 code?
Yes. Its service manual lists the same error log, including E5 for thermistor 1 shorted.

Back to your everyday

Still showing E5?

Book with the code or the alarm pattern written exactly as the freezer shows it, the full model number, and whether the food is still frozen hard — when there is a code, that is where the diagnosis starts.

Schedule a repair Call (844) 456-4651
(844) 456-4651 Schedule a repair