The control panel inside the door of a stainless upright freezer, a small lock symbol and a fast freeze symbol lit, the shelves below stocked with wrapped food.

Monogram column freezer COOLING OFF: cooling has been switched off at the panel

On Monogram built-in column freezers, holding the plus and minus pads together until COOLING OFF appears stops the cooling system without cutting power.

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Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Monogram

Book a visit

Three short steps, about a minute.

or call (844) 456-4651

Before you book,
in this order.

Each step comes from Monogram's own guidance for COOLING OFF on its freezers. Follow it to the end: the last card says whether this is a visit.

01

Press either the plus or the minus pad; the display shows COOLING ON.

02

Watch for the preset 0°F to appear after about 3 seconds.

03

Allow up to 24 hours for the column to reach temperature, and move food to another freezer if it has softened.

04

If COOLING OFF comes back without anyone touching the panel, book a visit.

Cleared?

The freezer is holding its temperature again and no part had to be replaced. If the same code comes back within a few days, or the packages start to soften again, book it as a fresh problem.

What not to do

COOLING OFF does not mean the compressor or the control has failed. Someone, or a stuck pad, has told the column to stop cooling.

What you may
notice with it.

The freezer problems COOLING OFF tends to arrive with. Answer these at the freezer before anyone is booked.

All problems

No repair indicated

Nothing to repair.

A setting the freezer was put into, often by accident or by the store it came from, rather than a part that broke: a showroom or demo mode that lights the display while the compressor stays off, a fast freeze left running for days, a Sabbath setting that silences the alarms, a control lock, a door alarm reminding you the door stood open. Nothing has worn out, and the freezer's own buttons or manual put it back.

In Monogram's own words

and (-) pads until the display shows COOLING OFF.
Monogram owner's manual 49-1000529, built-in column freezers Monogram owner's manual 49-1000529, built-in column freezers

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Monogram ZIF181, ZIF241, ZIF301 and ZIF361 built-in column freezers (owner's manual 49-1000529). The ZIR refrigerator columns share the same panel.

Monogram COOLING OFF freezer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child packing summer berries into bags beside an open upright freezer in a tidy garage
For the heart of your home.

Questions
about COOLING OFF.

Can I clear COOLING OFF myself?
Press either the plus or the minus pad; the display shows COOLING ON.
Why did my Monogram freezer column switch to COOLING OFF?
Both the plus and minus pads were held down together, often while wiping the panel. Press either pad once to turn cooling back on.
Is it safe to work on my Monogram column freezer when it shows COOLING OFF?
No. COOLING OFF stops the cooling but leaves power on, so disconnect power before any cleaning inside the machine area.
How long does my Monogram column freezer take to recover after COOLING OFF?
Monogram allows 24 hours to reach the preset temperature. Keep the door closed so it gets there faster.

Back to your everyday

Still showing COOLING OFF?

Book with the code or the alarm pattern written exactly as the freezer shows it, the full model number, and whether the food is still frozen hard — when there is a code, that is where the diagnosis starts.

(844) 456-4651 Schedule a repair